Important announcement regarding SketchUp

    • April 28, 2022 at 12:09 pm #365009

      Hello 2020 customers,

      It has come to our attention that, SketchUp has removed 2019 models from their warehouse. Unfortunately, this was the last supported model in 2020 Design Live.

      The team is actively working on a hotfix for the latest release 13.3.0.

      This hotfix is targeted to be available by end of May via 2020 Account 


      In the meantime, here are a couple of alternatives solutions:

      • You can use previously downloaded SketchUp 2019 models

      • You can use decorative items available on 2020 Cloud


      Thank you,



      • This topic was modified 2 weeks, 1 day ago by Amy Truchan.
    • April 28, 2022 at 2:37 pm #365019
      Ariana Thompson

      What has been working for me, is to find a SketchUp item that’s light on memory and polygons and download the oldest file available – then open it ONLINE using the free SketchUp.

      SketchUp will then allow you to re-download it as a 2017 file.


      If you want it even older, and you have the Free SketchUp MAKE on your computer, you can open the file with it, and re-save it as an even older file – as old as 2013.

      Admittedly, you’re going ’round the houses a bit, but if I really need something – it *does* work.



    • April 28, 2022 at 3:08 pm #365021

      Hey Ariana!

      That is a great tip, thank you for sharing!



    • May 11, 2022 at 3:10 pm #366771
      Catherine Blouin

      Hi Ariana!

      Thank you for the tip! I have downloaded a file on my computer and opened it with the online sketchup program. But I don’t know how to redownload it as 2017 file… Would you mind to explain that step a little further please?

      Thank you


    • May 11, 2022 at 7:52 pm #366784
      Ariana Thompson

      Hi Catherine,

      Now that you have it open in Online SketchUp, click the three stacked lines in the upper LEFT corner of SketchUp and choose DOWNLOAD.

      Choose file format SKP.

      Now it will give you a choice of YEARS you want to save it as (eg. 2017, 2018, etc).

      Once you click the year it will automatically download the file with the SAME NAME you uploaded, but in the new “year” you selected.  I then go into my Downloads file and rename it.  So I would rename “X-Backed Chair” to “X-Backed Chair 2017”




    • May 17, 2022 at 11:47 am #367177
      Candace Lentz

      Definitely appreciate these ideas for workarounds, but they take valuable time–my question is for support: this happens every year (SketchUp deletes prior models this time of year), and it always seems as though 2020 is caught by surprise. Is there no way to anticipate and plan accordingly to avoid this disruption of service and functionality? I lose time and money every year trying to explain to clients why I cannot produce the same renderings that I normally can during this gap that is often weeks at a time.

    • May 17, 2022 at 1:25 pm #367178

      Hi Candace,

      thank you for reaching out.

      We understand your concern, please rest assured that we will be looking at this proactively in the future.




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