[Edith]

Dear 2020 Customer,

May 15, 2021, our service provider will be performing maintenance on their server.

Please be aware that during the period specified below, the sign-in to the application will not be possible.

PDT: Saturday, May 15, 01:00 – 05:00 AM
EDT: Saturday, May 15, 04:00 – 08:00 AM
UTC: Saturday, May 15, 08:00 – 12:00 PM
BST: Saturday, May 15, 09:00 – 1:00 PM
IST : Saturday, May 15, 01:30 – 05:30 PM

 

Estimated duration:
4 hours

The below recommendations will help ensure access to 2020 applications during this window.

Follow these steps before the update time window
• Sign in to the machine you plan to use before the update window
• Do not sign out of the program
• Close out of 2020 only by clicking on “X” located at the top right-hand side
Steps to open 2020 applications during the update time window

2020 Design

Version 11.9 and older
• Disable all internet connections both wired and wireless
• Open the 2020 Design application on the machine you last signed in to
Version 11.10 and higher
• Open the 2020 Design application on the machine you last signed in to
2020 Office Applications
• All 2020 Office applications and versions
• Disable all internet connections both wired and wireless
• Open the 2020 Office application on the machine you last signed in to

We apologize for the inconvenience. Thank you for your understanding.

2020 Customer Support