IMPORTANT – Upcoming scheduled Maintenance Notice

    • October 21, 2021 at 12:27 pm #349268
      Edith
      Participant

      Dear 2020 Customer,

       

      Saturday, October 23rd, 2021, our service provider will be performing maintenance on their server.

      Please be aware that during the period specified below, the sign-in to the application will not be possible.

      PDT: Saturday, October 23rd, 02:00 AM

      EST: Saturday, October 23rd, 05:00 AM

      UTC: Saturday, October 23rd, 09:00 AM

       

      Estimated duration: 

      3 hours

       

      The below recommendations will help ensure access to 2020 applications during this window.

      Follow these steps before the update time window 

      • Sign in to the machine you plan to use before the update window
      • Do not sign out of the program
      • Close out of 2020 only by clicking on “X” located at the top right-hand side
      • Ensure you do not have the Automatic Cloud logout preference enabled

       

      Steps to open 2020 applications during the update time window

       

      2020 Design

      Version 11.9 and older

      Disable all internet connections both wired and wireless

      Open the 2020 Design application on the machine you last signed in to

      Version 11.10 and higher

      Open the 2020 Design application on the machine you last signed in to

      2020 Design Live

      Open the 2020 Design Live application on the machine you last signed in to

       

      We apologize for the inconvenience. Thank you for your understanding.

      2020 Customer Support

       

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