Dear 2020 Customer,
Saturday, October 23rd, 2021, our service provider will be performing maintenance on their server.
Please be aware that during the period specified below, the sign-in to the application will not be possible.
PDT: Saturday, October 23rd, 02:00 AM
EST: Saturday, October 23rd, 05:00 AM
UTC: Saturday, October 23rd, 09:00 AM
Estimated duration:
3 hours
The below recommendations will help ensure access to 2020 applications during this window.
Follow these steps before the update time window
- Sign in to the machine you plan to use before the update window
- Do not sign out of the program
- Close out of 2020 only by clicking on “X” located at the top right-hand side
- Ensure you do not have the Automatic Cloud logout preference enabled
Steps to open 2020 applications during the update time window
2020 Design
Version 11.9 and older
Disable all internet connections both wired and wireless
Open the 2020 Design application on the machine you last signed in to
Version 11.10 and higher
Open the 2020 Design application on the machine you last signed in to
2020 Design Live
Open the 2020 Design Live application on the machine you last signed in to
We apologize for the inconvenience. Thank you for your understanding.
2020 Customer Support