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December 3, 2021 at 10:45 pm #352652EdithParticipant
Dear 2020 Customer,
Sunday, December 5th, 2021, our service provider will be performing maintenance on their server.
Please be aware that during the period specified below, the sign-in to the application will not be possible.
EST: Sunday, December 5th, 11:00 AM – Sunday, December 5th, 03:00 PM
PST: Sunday, December 5th, 08:00 AM – Sunday, December 5th, 12:00 PM
UCT: Sunday, December 5th, 04:00 PM – Sunday, December 5th, 08:00 PM
GMT: Sunday, December 5th, 04:00 PM – Sunday, December 5th, 08:00 PM
IST: Sunday, December 5th, 09:30 PM – Monday, December 6th, 01:30 AM
Estimated duration:
4 hours
The below recommendations will help ensure access to 2020 applications during this window.
Follow these steps before the update time window
- Sign in to the machine you plan to use before the update window
- Do not sign out of the program
- Close-out of 2020 only by clicking on “X” located at the top right-hand side
- Ensure you do not have the Automatic Cloud logout preference enabled
- Design How to Turn Automatic Cloud Logout On/Off in 2020 Design
- Fusion How to Turn Automatic Cloud Logout On/Off in 2020 Fusion
Steps to open 2020 applications during the update time window
2020 Design
Version 11.9 and older
- Disable all internet connections both wired and wireless
- Open the 2020 Design application on the machine you last signed in to
Version 11.10 and higher
- Open the 2020 Design application on the machine you last signed in to
2020 Design Live
- Open the 2020 Design Live application on the machine you last signed in to
2020 Fusion Live
- Open the 2020 Fusion Live application on the machine you last signed in to
2020 Office Applications
- All 2020 Office applications and versions
- Disable all internet connections both wired and wireless
- Open the 2020 Office application on the machine you last signed in to
We apologize for the inconvenience. Thank you for your understanding.
2020 Customer Support
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The topic ‘IMPORTANT – Upcoming scheduled Maintenance Notice’ is closed to new replies.