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Maintenance Notice
Saturday, February 12th, 2022, our service provider will be performing maintenance on their server.
Please be aware that during the period specified below, the sign-in to the application will not be possible.
EST: Saturday, February 12, 08:00 AM – 12:00 PM
PST: Saturday, February 12, 02:00 AM – 06:00 AM
IST: Saturday, February 12, 03:30 AM – 07:30 PM
UCT/GMT: Saturday, February 12, 10:00 AM – 02:00 PM
NZDT: Saturday, February 12, 11:00 PM – Sunday, February 13, 03:00 AM
Estimated duration:
4 hours
The below recommendations will help ensure access to 2020 applications during this window.
Follow these steps before the update time window
- Sign in to the machine you plan to use before the update window
- Do not sign out of the program
- Close-out of 2020 only by clicking on “X” located at the top right-hand side
- Ensure you do not have the Automatic Cloud logout preference enabled
Steps to open 2020 applications during the update time window
2020 Design
Version 11.9 and older
• Disable all internet connections both wired and wireless
• Open the 2020 Design application on the machine you last signed in to
Version 11.10 and higher
• Open the 2020 Design application on the machine you last signed in to
2020 Design Live
• Open the 2020 Design Live application on the machine you last signed in to
2020 Fusion Live
• Open the 2020 Fusion Live application on the machine you last signed in to
2020 Office Applications
• All 2020 Office applications and versions
• Disable all internet connections both wired and wireless
• Open the 2020 Office application on the machine you last signed in to
We apologize for the inconvenience. Thank you for your understanding.
2020 Customer Support
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The topic ‘IMPORTANT – Upcoming scheduled Maintenance Notice’ is closed to new replies.
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