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July 12, 2022 at 4:22 pm #373067EdithParticipant
Dear 2020 Customer,
Saturday, July 16, 2022, our service provider will be performing maintenance on their server.
Please be aware that during the period specified below, the sign-in to the application will not be possible.
EST: Saturday, July 16, 05:00 AM – 07:00 AM
PST: Saturday, July 16, 02:00 AM – 04:00 AM
BST: Saturday, July 16, 10:00 AM – 12:00 PM
IST: Saturday, July 16, 02:30 AM – 04:30 PM
UCT/GMT: Saturday, July 16, 09:00 AM – 11:00 AM
NZDT: Saturday, July 16, 09:00 PM – 11:00 PM
Estimated duration:
2 hours
The below recommendations will help ensure access to 2020 applications during this window.
Follow these steps before the update time window
• Sign in to the machine you plan to use before the update window
• Do not sign out of the program
• Close out of 2020 only by clicking on “X” located at the top right-hand side
• Ensure you do not have the Automatic Cloud logout preference enabled
o Design How to Turn Automatic Cloud Logout On/Off in 2020 Design
o Fusion How to Turn Automatic Cloud Logout On/Off in 2020 Fusion
Steps to open 2020 applications during the update time window
2020 Design
Version 11.9 and older
• Disable all internet connections both wired and wireless
• Open the 2020 Design application on the machine you last signed in to
Version 11.10 and higher
• Open the 2020 Design application on the machine you last signed in to
2020 Design Live
• Open the 2020 Design Live application on the machine you last signed in to
2020 Fusion Live
• Open the 2020 Fusion Live application on the machine you last signed in to
2020 Office Applications
• All 2020 Office applications and versions
• Disable all internet connections both wired and wireless
• Open the 2020 Office application on the machine you last signed in to
We apologize for the inconvenience. Thank you for your understanding.
2020 Customer Support
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The topic ‘IMPORTANT – Upcoming scheduled Maintenance Notice – Saturday, July 16, 2022.’ is closed to new replies.