invalid local license

To Parent Forum

- April 17, 2018 at 8:06 am #182061
  Maxim Tor
  Participant
  HI, I wanted to try the free trial. Downloaded software , installed it, asks me to login into 20/20 cloud account when starting it. Typed in my user name and password for the account I created and I get invalid local license with error code and then I have to click exit app. So I can not use the free trial? Am I missing something? This is a brand new laptop, never installed 2020 on it. HOw do I fix it or did I miss some setting somewhere?
  
  Attachments:
  2020error.png
- April 17, 2018 at 10:14 am #182084
  
  Neil Wilson
  Participant
  
  Hi Maxim,
  
  Give us a call at 1-866-697-2020 and we’ll be able to connect to your computer via team viewer and get you up and running on the trial.
  
  Thank you
  
  Neil
- May 9, 2018 at 6:55 pm #186161
  
  paila perez
  Participant
  
  i have the same error
  
  =(
- May 9, 2018 at 7:01 pm #186162
  
  paila perez
  Participant
  
  How did you solve it?
- May 10, 2018 at 10:53 am #186230
  
  Neil Wilson
  Participant
  
  Hi Paila,
  
  We are currently experiencing an issue with the Trial installer where some clients are receiving the Invalid local license error after installing the trial. We are working on getting it resolved as quickly as possible. For the time being please either follow the steps given in the Knowledge Center article: CmNetErr #17 Invalid Local License or give us a call at 1-866-697-2020 and one of our techs will get you up and running.
  
  Thank you
  
  Neil