[Denis Larion]

Hi,

I’m using 2020 Design Live and can’t log in to start using the application. I get an error message saying: “The connection to 2020 Cloud has timed out. Please check your internet connection or contact 2020 Support for more information.”  I’ve already checked the internet connection and it’s fine.

I’ve also tried maintenance tools to reset the registry and repaired COM. No luck.

Please let me know if I’m not the only one with this issue this morning!

Thank you!

[George]

Hello Denis

I would first suggest trying to resolve the issue by clearing the 2020 Cloud cache.

If the issue persists, it may be due to a third party application or a file on the PC may need to be manually updated.

The following article should help.

A support agent at toll free 866-697-2020 should be able to assist you with any of the above procedures.

Thank you

 

[Denis Larion]

Thank you! I will try that and provide feedback. Currently, I’m installing version 12.5 which as I noticed, was released yesterday. If that doesn’t resolve it I will try clearing up the cache (although with an updated software the cache should automatically empty)

[George]

No problem Denis,

It is important to note that the 2002 Cloud cache also exists outside the 2020 default directory. As such it may not always be completely cleared when removing or reinstalling the application.

Do not hesitate contacting an agent directly should you need assistance.

[Denis Larion]

Got it. That is good to know. Thank you for your help!

[Denis Larion]

Updating to 12.5 and clearing cache did not work. Also, I do not have any of these apps installed on my PC

– Killer Performance Driver (Killer Control Center)

– SmartByte Drivers and Services

Called support and left a message because nobody answered the phone.

I’m stuck with several designs due.

This sucks.

[George]

Hi Denis,

We sent you an email with a possible solution to get you up and running.

Thank you

 

[George]

Hello Denis

Begin by trying to clear the 2020 Cloud cache. Simply copy paste the below link into your browser and click on Enter on your keyboard. You will be prompted with a Clear Cache dialog window.
<p class=”MsoPlainText”><b><span lang=”EN-US” style=”font-size: 10.0pt; font-family: ‘Arial’,sans-serif;”>2020ClearCloudCache</span></b></p>
 
<p class=”MsoNormal”><span lang=”EN-US”>https://support.2020.net/2020clearcloudcache.exe </span></p>
If the issue still persists, I would suggest contacting an agent at toll free 866-697-2020. The issue may be do to a third party application installed on the PC or you need a a particular file to be replaced.

Thank you