February 3, 2023 at 10:44 am #419653
August 24, 2023 at 12:30 am #429925carley hahnParticipant
Here are some troubleshooting tips for issues creating elevations or generating hardware with Kimball XSEDE and CAP Complete:
– Make sure you are using the latest version of Kimball and that any add-ins are up to date. Older versions can cause compatibility issues.
– Verify all required Kimball licenses are active. The automation tools may require specific licensed products to run properly.
– Check that your CAP Complete template is configured correctly and contains the necessary views, layers, and properties. Improperly setup templates can prevent automation.
– Try adjusting settings in the Kimball Automation dialog like units, level of detail etc. The defaults may not work for your specific project.
– Examine the log files after a failed operation for any errors. This can indicate where the process is getting stuck.
– Reach out to Kimball technical support and provide reproduction steps. They can troubleshoot better with your specific project files.
– As a workaround, try generating elevations or hardware manually first to isolate if it is solely an automation issue.
Carefully inspecting licenses, template setup, settings, and error logs should help identify where the automation is failing. Don’t hesitate to leverage Kimball support – they can better examine your files for the root cause.
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