Rendered textures

    • February 7, 2020 at 9:58 am #266897
      Emily Fujii
      Participant

      Hello,

      Ever since I downloaded the new v12 and got all of my catalogues and preferences more or less back to where I want them things have been largely great.

      My problem now is that when I go to do a render the cabinets are not rendering the correct color. They all come out looking black. It’s happening with multiple cabinet lines so I don’t think it’s on their end (though I could be wrong) and I didn’t have this problem before v12 so I don’t know if it’s something I did when I switched over or something in the program communicating with the catalogues. It only seems to be doing it with the cabinets from the vendor catalogues. The textures I import for flooring and countertops and other non-cabinet catalogues don’t have that problem.

      Any suggestions as to how I can fix this? I really need to be able to do colored renders.

    • February 7, 2020 at 1:27 pm #266908
      Kristopher Papaleo
      2020 Expert

      Hi Emily,

      It sounds like your missing some of the textures you should have. If this is happening to multiple catalogs then this assumption would be possible. I would recommend to call into support to have one of our agents take a look and lend a hand! You may call 1.866.697.2020!

      Kris

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