Runtime Error

    • May 5, 2016 at 2:37 pm #87632
      Selena
      Participant

      Last week I installed Version 9 and it was up and running.  Today, the “Design” tab won’t open (Design stops working, and shuts down).

      Somehow, once I was able to backdoor it from “Project” and get into design.  Opening a file and running reports gets me “Runtime error” and shut down again.

      Any ideas?

    • May 6, 2016 at 10:41 am #87701
      Neil Wilson
      Participant

      Hi Selena,

      Anything from a Windows Update, to a driver or anti-virus update to changes made to your user account by your IT dept. can effect the software on your computer.  The issue you are describing can usually be fixed by running a “Basic Maintenance” procedure on your computer.  I would suggest calling the 1-866-697-2020 support line and having a tech walk you through the procedure.  That way if it is something more problematic the tech can look at it right away.

      Neil

    • May 6, 2016 at 10:56 am #87702
      Evgeni
      Participant

      Hi there ,

      I cant find where to upgrade 2020 to 11.4 version

      Thank you

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