Security device you are using does not allow you to open this file type.

    • July 6, 2019 at 8:49 am #242383
      Jayson Collier
      Participant

      I’m getting this error message when I attempt to launch a High Quality Rendering.  Can anyone provide insight/direction?

      The security device you are using does not allow you to open this file type. Please contact 2020 for support. 

    • July 6, 2019 at 12:44 pm #242384
      Ariana Thompson
      Participant

      I wonder if it’s seeing it as a pop-up?

    • July 8, 2019 at 11:28 am #242511
      Kristopher Papaleo
      2020 Expert

      Hi Jayson, normally when someone would receive this error message it’s because they are using special characters in the file name such as (. ! $ &). Make sure to only use (- _) in your file name. Hope this helps!

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