Security device you are using does not allow you to open this file type.

  • July 6, 2019 at 8:49 am #242383
    Jayson Collier
    Participant

    I’m getting this error message when I attempt to launch a High Quality Rendering.  Can anyone provide insight/direction?

    The security device you are using does not allow you to open this file type. Please contact 2020 for support. 

  • July 6, 2019 at 12:44 pm #242384
    Ariana Thompson
    Participant

    I wonder if it’s seeing it as a pop-up?

  • July 8, 2019 at 11:28 am #242511
    Kristopher Papaleo
    Participant

    Hi Jayson, normally when someone would receive this error message it’s because they are using special characters in the file name such as (. ! $ &). Make sure to only use (- _) in your file name. Hope this helps!

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