Security device you are using does not allow you to open this file type.

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- July 6, 2019 at 8:49 am #242383
  
  Jayson Collier
  Participant
  
  I’m getting this error message when I attempt to launch a High Quality Rendering. Can anyone provide insight/direction?
  
  The security device you are using does not allow you to open this file type. Please contact 2020 for support.
- July 6, 2019 at 12:44 pm #242384
  
  Ariana Thompson
  Participant
  
  I wonder if it’s seeing it as a pop-up?
- July 8, 2019 at 11:28 am #242511
  
  Kristopher Papaleo
  Participant
  
  Hi Jayson, normally when someone would receive this error message it’s because they are using special characters in the file name such as (. ! $ &). Make sure to only use (- _) in your file name. Hope this helps!

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