“signed in on another computer”

    • November 18, 2020 at 12:51 pm #306912
      Chris Setlock
      Participant

      I got the “you are signed in on another computer” message today.  I only have one computer, and I have no reason to think my 2020 account is being pirated.  It’s the second time this has happened.  In order to get back to work, I have to call support and ask them to reset my account for me.

      Is anyone else experiencing this?  I’m guessing this is a server side glitch.

      Could we get a way to log _ourselves_ out?  Not just in glitch scenarios like this, but also for those folks who have a machine at the office and another at home.

    • November 19, 2020 at 12:06 pm #306923
      Kristopher Papaleo
      Participant

      Hi Chris,

      Thank you for the feedback on this, we appreciate the report. We are currently investigating into this issue and will provide updates to the situation soon.

      Thank you,

      Kris

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