[Theresa Major]

We keep getting the error message: “The connection to 2020 has timed out. Please check your internet connection or contact 2020 Support for more information” Then another couple messages. I cannot get through to support on chat or by phone (the line is either busy or does not complete). Any suggestions?

Attachments:

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   Message-2.png
   

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[Amy Sgro]

I haven’t been able to log in since yesterday.  Was on hold for support for 45 minutes.  When I got through, they said one of their servers is having issues and they don’t know how long it will take.

 

Hoping it is soon. I have deadlines this week.

[Pasquale Brancati]

Hello,

We had been experiencing some technical issues with a platform partner impacting our connectivity that was out of our control yesterday afternoon. Rest assured we took all necessary steps to resolve this as quickly as possible.

We apologize for the inconvenience. This was resolved early Monday evening.

Thank you
2020 Team

[Edith]

Hi Amy!

I see you have contacted us today but for issues installing a catalog.

Please let me know if you are ok using the program today or if you are still having difficulty.

Thanks