Using 2020 Cloud

    • November 18, 2015 at 1:57 pm #60111
      2020
      Participant

      62020 Cloud provides you with everything you need to browse, search and then add catalog products into your designs. You will also be able to view the very latest 2020 news instantly within your 2020 software.

      Here’s a 3 minute overview of how it works

      We’ve also put together a few short video tutorials to help you get started with 2020 Cloud. You may have seen these in individual posts already, but here is a convenient index for your reference. Each video is around 1-2 minutes in duration.

      In order to take advantage of the new features of 2020 Cloud, you will need to install the latest version of 2020 Fusion (available via the standard application download mechanism) and create a 2020 Cloud Account – please be sure to set the correct Market Region in your user profile.

      Attachments:
    • March 22, 2016 at 12:56 pm #80459
      Kelly Robinson
      Participant

      Hi. I have lost the 2020 Cloud side bar when I am in a plan. Can someone advise how I can get this back. Each time I click the 2020 Cloud link nothing happens.

       

      Thanks

    • April 11, 2016 at 6:28 am #84489
      James Wilson
      2020 Moderator

      Hi Kelly, is your issue with the side bar now resolved? Thanks

    • June 3, 2016 at 10:10 am #91040
      Michelle
      Participant

      Hi, I just updated to 2020 Design 11 and cloud gives me an error message. “There is a problem with your server or internet connection. Please try again later.” This has been going on for 2 days. any suggestions? thanks

    • June 7, 2016 at 7:38 am #91242
      Steven
      2020 Moderator

      Hi Michelle, In this case I suggest contacting the support department as we will need to verify what’s causing the connection issue.

      2020 Design support:

      Toll free: 1-866-697-2020

      Thanks!

    • February 13, 2017 at 3:10 am #119864
      Ernesto
      Participant

      anyone here how to select manufacturer here because i only see is decorative item row please help me

      Attachments:
    • February 20, 2017 at 4:51 pm #120464
      2020
      Participant

      Hi Ernesto,
      Your profile is set to a Market Region of ‘Other Region’ in which there is currently only one Cloud catalog. You can change this region in your 2020 Cloud account settings – we currently have additional catalogs available for customers in UK, Canada, USA and France.

      Hope that helps!

    • March 4, 2017 at 7:17 am #121415
      barry blaine
      Participant

      Hi. I had the same issue as Ernesto but i changed my profile to UK and still cannot see any new catalogue options. i have shut down and restarted fusion with no effect. any ideas?

      Barry

    • March 4, 2017 at 8:21 am #121416
      James Wilson
      2020 Moderator

      Hi Barry

      Could you provide me a few manufacturers you are seeing in the ‘drop down’ list so that I can verify some things for you?

      Thanks

      James

    • March 6, 2017 at 9:14 am #121432
      James Wilson
      2020 Moderator

      Hi Barry

      It’s good to hear that you’re now fully operational with 2020 Cloud.

      Thanks

      James

    • July 23, 2019 at 7:03 am #243819
      Claus Holm
      Participant

      When I am in 2020, I can’t log in. and when I press the icloud tab Say it is a fault with PCS controller

    • July 23, 2019 at 7:44 am #243824
      Ollie Farrant
      2020 Expert

      Hi Claus

      I have just sent you a email!

      Thanks

      Ollie

    • January 6, 2022 at 4:43 am #354338
      darren mckeown
      Participant

      Hi i was wondering is there an issue with the cloud at the moment. when i go to search for something all i’m getting is an egg timer icon and a blue circle. i have emptied my cashe and signed out but nothing helps.

       

      regards

    • January 6, 2022 at 5:18 am #354339
      Ollie Farrant
      2020 Expert

      Hi Darren,

      We are looking into this issue currently, for the time being can you try deselecting some of the catalogues when searching in the 2020 cloud browser? As opposed to having all catalogues selected when searching.

      Failing the above, please can you email me at fusionsupport@2020spaces.com and i can assist further.

      Thanks,

      Ollie

      • January 6, 2022 at 6:06 am #354341
        darren mckeown
        Participant

        Hi Ollie

        yes that has helped.

        thanks for the reply

        regards

        Darren

    • February 16, 2022 at 11:54 am #359052
      mariana Crispim
      Participant

      We purchased the subscription last week at the orlando KBIS conference and we have not been able to use it at all. It tells us there is a problem connecting to 2020 cloud and for us to connect with support. Our internet is working for everything else. Service is either not available or not responding, we need support.

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