2020 Insight v11

2020 Spaces 2020 Blogs, 2020 Insight, 2020 News

Service Management Module

With the addition of our new Service Management Module, we now take the customer journey from design and manufacturing through to delivery and installation or other service(s) required in the final phase of a job. The module supports all installation and service activities required at a customer site, including scheduling of time, resources, professionals and equipment. A shared calendar offers a complete view of your service activities, solving disjointed communications, over-scheduled resources and under-skilled technicians. Build on customer-driven manufacturing with a keen eye on customer satisfaction.


Mobile Applications

With the implementation of 2020 Insight Mobility, you can enhance worker productivity, communication and customer satisfaction. Choose the app that fits your specific business needs or get all three.

Field Sales
Arm your sales team with the information they need exactly when they need it—in the field. This app provides access to customer account data, history, a GPS map locator, order status and customer analysis.

Field Service
Tied to the new Service Management Module, this app empowers your technicians to deliver effective on-site service with the ability to schedule and track requests, manage personnel and get visibility into operations. With mobile access to a shared service calendar, users can view and upload documents, photos and drawings from the field, initiate replacement part orders in real time and confirm installations.

Business Intelligence
This app provides timely access to pre-built metrics and dashboards that can be modified to suit the needs of individual users. Better monitor your business KPI’s and/or metrics from anywhere.


Optimization and Block Nesting Module

Get better material yields for your panel saws and routers with less calculation time with our new Optimization and Block Nesting Module, a highly automated, highly-accurate solution for maximizing your material optimization and programming your cutting equipment. Transfer optimized results directly to your panel saws and routers using post processors, which automatically generate the cutting instructions needed for your machines. Reduce time and costs by ensuring you get the most out of your raw materials and machinery.


User Interface Update

We have refreshed the 2020 Insight user interface to include ribbons on forms and options tabs and a new icon set for an updated look. Like it the old way? There is setting to keep the current style for those that are perfectly happy with the v10 interface.


Business Intelligence Module Enhancements

Business Intelligence (BI) continues to grow in importance as it enables access to and analysis of information to improve and optimize decisions and performance. We have enhanced our existing BI module to include new chart types, additional KPI/Metric style dashboards and more standard reporting that can be used as is or modified to meet your own unique requirements.

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