“We wanted to make use of the emerging cloud-based technology. Although 2020 was our incumbent software supplier, we went through an evaluation process with a number of different suppliers and products. None of them really fitted where we wanted to be, whereas 2020 had the most credible proposition—which was 2020 Ideal Spaces.”— Alan Barnes, B&Q’s Development and Change Manager
B&Q Reinvents How Consumers …
As omni channel selling has become mainstream, UK DIY and home improvement retailer B&Q wanted to transform the way it worked with customers on interior design projects. With reports estimating that some 71% of customers do research online before entering the store, B&Q investigated online design solutions that could facilitate a completely new way of working with customers and streamline business processes, improving efficiency and profitability.
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