“Creating value means delivering a seamless customer experience—from sale to delivery. We work closely to build relationships with our dealers in order to help them deliver a great experience to their clients.”Paul Friant, CEO, Friant
Key to Success: Excellent Customer Service
As their business has grown, Friant needed a system that could keep pace with its growth and deliver the best customer experience for its dealer base. This would drive further efficiencies and avoid growing pains typical among manufacturers in growth mode. Friant’s executive team decided to partner with 2020 to integrate the manufacturing operations management (MoM) solution, 2020 Insight, into its daily operating process.
Friant was already providing their dealers 2020 catalogs to create built-in automation so designers can easily create, drawings featuring Friant products and order directly within the office space planning software, 2020 Cap or 2020 Giza. By implementing 2020 Insight, they now have start-to-finish visibility into the ordering process that enables them to manage and scale for large volumes of manufacturing. It also helps them effectively introduce new products, account for customization and ultimately better serve their customers.
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