We have worked with 2020 Cap every day for the last 20 years to create drawings and specifications that have helped our dealers win more than $500 million in business.
Challenges & objectives
Being one of the first national specification firms in the industry, Kimiko Designs had to prove they could do a great job from afar. Neither outsourcing nor remote work were routinely being utilized when they first started. They had to be great communicators since they were conveying all details via phone, fax, email or Fed-Ex.
Not only did Kimiko Designs have to know the product specifications inside and out, they also had to be extremely accurate. They were building their reputation one project at a time, therefore they had to be better than the rest.
Kimiko Designs started using 2020 Cap in 2001. Compared to the previous furniture specification software they used, 2020 Cap allowed them to add significantly more detail to their drawings and specs. This was important because of their need to communicate effectively with their clients who were spread far and wide across North America.
With all the timesaving tools available in 2020 Cap, Kimiko Designs began streamlining their processes to continually find better and faster ways of doing things. Since they provide hourly services, they wanted to make sure their clients were getting maximum output in as little billable time as possible. 2020 Cap played a huge part in adding value to outsourcing with Kimiko Designs.
“We have been building another facet of our business that we call “furniture planning,” where we use our furniture expertise to help clients navigate the world of furniture. A furniture tour guide of sorts. Because furniture is often like a foreign language to many, we assist in translating and providing the best furniture solutions and project management.”
“We know our clients are not as excited about brackets and grommets as we are. We have created the service to guide, translate, educate and advocate for them throughout the entire furniture process and avoid any pain points they may have experienced in the past.”
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