You need to be registered on 2020.net as well as 2020spaces – 2020spaces is for the forum and cloud, 2020.net is what enables the Panoramic feature (afaik).
The Panoramic feature is reliant on being able to validate your license key and when you register on 2020.net, this is one of the questions asked.
https://www.2020.net/Register.aspx
Registration seems to be manually approved and takes 1 working day in my experience (I support 30+ users).
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