Hi Derek,
To test to see if this is related to the catalog you use, create a file using a Sample catalog and run the report. If the report comes up right away, then it could be your catalog that is causing the issue. If the report takes the same amount of time to generate, then the issue could be related to the program or machine.
If this is your catalog, I would suggest to contact the Manufacturer to see if they are experiencing this issue. If it isn’t the catalog, then I would suggest to contact our Support Team at 1.866.697.2020.
Regards,
Kris
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