Hi Kirstyn,
It is recommended to first uninstall the previous version to then install the updated version of Design. You can uninstall it from the Control Panel on your computer and then go to 2020.net to download the newest version being 12.1.10.100.
Just remember to also download the HotFix for the newest version so that you do not experience any of the issue that were present.
Also remember that you can contact us for any assistance by calling 1.866.697.2020. 🙂
Regards,
Kris
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