Reply To: Glass rendering incorrectly

March 24, 2022 at 6:46 pm #361488
Kristopher Papaleo
Participant

Hi,

I went ahead and tested the above in my version 13.2 using RedWay 3D and it worked correctly. I took some bottles and cups from the cloud – made sure they were set either to a glass or a plastic texture and then created a high quality render and the glass seems to be fine. -See attached images.

Which version of the program might you be using currently? Are those items from the cloud or taken by SketchUp? If possible, would you be able to send your design file to ResidentialSupport@2020spaces.com. It is also possible this could be an issue with your graphic driver so I would also suggest to update your graphics card. If anything, I would suggest to contact our support department so we may take a closer look at the issue. You can contact us by calling 1.866.697.2020.

Regards,

Kris

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