[Kristopher Papaleo]

Hi Kelly,

If the floor and ceiling are both gone, it is possible they have been turned off. To check this, open a perspective and click on texture/display settings to see if the visibility is turned on. -See attached image.

If they are turned on and still not appearing, try to copy/paste the drawing onto a new floor plan to test it there. You can also contact our support department  so an agent may check it out. You can reach us by calling 1.866.697.2020.

Regards,

Kris

Attachments:

1. 

   textures-and-display-settings.png