Hi Sabrina,
If you have been experiencing crashes all day, I would suggest to reach out to our support department so an agent can connect with you and verify why you are having these issues. You can reach us by calling 1.866.697.2020.
For the error message you are getting, it is possible the program is having issues loading the Cloud items in the drawing. I would suggest to clear your clouds cache by downloading the 2020 Clear Cloud Cache tool and running it when Design is fully closed. After you clear the cloud cache, reopen your design to see if you still encountering that message. If you are still getting the message, it is possible some cloud items may be corrupted. I would suggest to remove any items unable to load and replace them with new items from the cloud.
Regards,
Kris
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