Hello Melina,
I have two bits of info to share-
I was having a similar problem, not just with renderings but with the display of my work area not being as crisp as I’m used to. I called tech support, and they were able to go into the settings for windows applications and make sure it was pointed to the graphics card instead of the CPU, but we ran into an issue where 2020 simply wouldn’t use the graphics card for rendering. Which is weird, but sounds similar to what you’re running into. Worth a call to see if they can do that for you, though, even if it didn’t work for me.
Second piece- Make sure you’re using the older/Redway-3D rendering engine in 2020. You can find it under file/preferences/rendering. The newer versions default to EZ Render, and I’ve found that I simply can’t get the quality from EZ Render that I was always able to get from Redway.
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