Hi Melina,
What you can try as well is from the top menu of the Design screen go to File > Preferences and select Rendering. Verify that there is a checkmark placed for “Use hardware graphics acceleration of possible”.
As suggested, you can try using the older Redway rendering engine as well. Some users find that they have more success with it.
Ensure as well that both your Windows and GPU drivers are up to date.
If you are still having difficulty, I would suggest contacting a support agent at toll free 866-697-2020.
A support agent will have the ability to login to your workstation and better determine where the issue may be coming from.
Thank you
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