Hi Jon,
From what you described in your email, software instability can be due to a variety of reasons. Some due to inadequate hardware or driver updates, others can be software or data defect. We would need to have a support agent work with the designer to get a better picture of the problem they are experiencing. I recommend you ask the designer or whomever can work with our customer support team to contact us & we would be more than happy to help with this. We can be reached at toll free 1-866-697-2020 or via email at residentialsupport@2020spaces.com
Thank you
Pat
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