Hi Chris,
The switch item feature validates more than just the nomenclature when doing the switch, which could explain the issue. All variables are validated, and any item that has an add on, or an item has had its dimensions changed, will not switch automatically.
Deleting items from the switch items tool, should delete the item from the floor plan. I would suggest you copy your design to a new floor plan, before doing the switch items.
If you are still experiencing issues, our you would like one of our reps to connect to your pc, please feel free to give our support line a call 1-866-697-2020.
Thank you,
Christina 🙂
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