Hi Joshua
Unfortunately yes, the majority of the times crashes are as a consequence of outdated drivers installed on the PC. Starting V11 with the new rendering engine specific drivers are required depending on the build version in use.
Only models for Sketchup 5, Sketchup 6, Sketchup 7 and Sketchup 8 are compatible with Design 10 and 11.
Models for Google Earth KMZ, KMZ From Sketchup, Sketchup 2012, Sketchup 2013, Sketchup 2014 and 2015 are not compatible.
The delay opening the files is definitely not normal, this can be related to other process interfering with Design.
Please email us an specific date and time where you would like to be contacted to revise your computers. It will be a pleasure to assist you so you can enjoy the use of the software.
Residential.Support@2020spaces.com
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