I know what you mean re customers. One of ours signed off on a kitchen with 900mm cooktops. Kitchen gets delivered and there is a 600mm cooktop onsite because she had changed her mind and didn’t tell us!
Re the generic descriptions – this is because your catalogue has been constructed that way. The part codes can be set to include the width as part of the code thereby showing cutome cabinets e.g. we allow clients to have an increase of up to 50mm before we charge for the next size up so althought the quote shows a 750mm 3 drawer unit, the part code might show a 780mm unit. That said, this is no good to you unless you can get your catalog author to change the catalog.
An alternative is to use the export option and then manually change the quote. Get the quote onscreen and rather than print it, click the export button. XLS exports to an Excel Spreadsheet but possibly you would rather choose the RTF option which can be opened and altered in Microsoft Word.
A decent spreadsheet programmer could write you a script to alter descriptions automatically in the spreadsheet format or you could maybe use search and replace in either spreadsheet or text formats.
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