July 27, 2016 at 10:25 am
#96502
Participant
Hi Richard,
If you go into other catalogs like the Sample catalogs or another manufacturer does the same thing happen? I’m not experiencing the same issue with any of my catalogs. The first thing I would do is uninstall and reinstall the catalog in question. You can also go to the maintenance tools and run an update database to make sure that the catalog is properly registered with the software. If neither of these fixes the issue please don’t hesitate to call the 1-866-697-2020 support line and have a tech take a first hand look at the issue.
Neil
