New Product – 2020 Design Live

    • June 9, 2020 at 11:33 am #285646
      Santiago Morales
      2020 Expert

      2020 DESIGN LIVE WILL CHANGE THE WAY YOU DO BUSINESS

      What is 2020 Design Live? 2020 Design Live is a new product that uses configurable content in the cloud to deliver significant business value to our customers. No other software does this!

      2020 Design Live has all the features and rich functionality available in 2020 Design but also provides you with configurable cloud content for cabinets, appliances and more that’s always up to date and accurate – and faster to design with.

      To upgrade to 2020 Design Live, please click on Learn More to have a 2020 migration specialist contact you.

      Thank you,

      Santiago

    • July 3, 2020 at 6:55 am #288120
      Yolanda Taylor
      Participant

      So basically you’re charging us more to access the same catalogs we got for free??? It is very wrong for you to upgrade us while we are in the middle of the work year and take away the catalogs we were using and now we can’t design for our customers.

       

       

       

    • July 7, 2020 at 12:25 pm #288505
      Kristopher Papaleo
      Participant

      Hi Yolanda,

      Thank you for your feedback, we are so excited that 2020 Design Live is available for a free upgrade for all our customers. If you are a 2020 Design Premium subscription customer, you are automatically upgraded to 2020 Design Live when you install 2020 Design 12.1. The same situation exists for 2020 Design Essentials subscription customers, who are automatically upgraded to 2020 Design Foundation when they download 2020 Design 12.1. For 2020 Design Complete subscription customers, a free upgrade is available, when they connect with our migration team.

      With whatever level of 2020 Design you previously had (generic or manufacturers catalogs) the access to all your catalogs should remain the same. The beauty of 2020 Design Live is the ability to design with configurable content that is up-to-date and easy to search. If you are having any issues with 2020 Design Live, I suggestion you contact support by calling 1.866.697.2020.

      Regards,

      Kris

    • July 7, 2020 at 12:29 pm #288506
      Yolanda Taylor
      Participant

      This is not true. We were told we have to pay and that is is not free upgrade at all. The customer service said there is no such thing as a free upgrade. I even filled out the form to upgrade no one has called me and support has no idea. What you are saying is deceptive. We are still unable to work and even some of the cloud items do not show up in the design.

    • July 7, 2020 at 1:33 pm #288515
      Yolanda Taylor
      Participant

      Customer support explained the new packages. It was not clear but know we now that we still have to download the catalogs to get what we had before. Thank you.

    • July 7, 2020 at 2:10 pm #288542
      Kristopher Papaleo
      Participant

      Hi Yolanda,

      I understand, there was just a communications error. Not a problem at all! If you ever need any assistance or clarifications please contact us right away and we would be more than happy to assist! 🙂

      Regards,

      Kris

    • July 9, 2020 at 3:34 pm #288872
      Gregg Meyers
      Participant

      Good afternoon,

      I just listened to your recording for the Live Webinar.
      As we ponder this switch to Live, I have one HUGE Underlying concern.

      Am I correct – if the LIVE Server(bank) goes down, or the backup power source fails, won’t EVERY Live User be screwed, until the issue is resolved? Please explain.

      Thank you very much!

    • July 9, 2020 at 3:59 pm #288886
      Kristopher Papaleo
      Participant

      Hi Gregg,

      Design Live is not so different of a program than Design. The only thing that differs from the two is that now with Design Live, you can access manufacturer based catalogs from the cloud. So yes, If the Cloud server fails then you wouldn’t be able to access the Cloud.

      Regards,

      Kris

    • July 27, 2020 at 1:15 pm #291112
      Darrelll Pack
      Participant

      Just an update to be fair.  I sent a similar message to the sales rep yesterday.  Today, the problem was taken care of and I do have a much better line of graphics to choose from.  I would erase the message above but there is no option for that.

       

    • July 31, 2020 at 9:32 am #291593
      Bruno Araujo
      Participant

      Thanks a lot for update!

    • July 31, 2020 at 2:34 pm #291736
      Bruno Araujo
      Participant

      I‘m looking forward for a better customer support service!

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