360 panoramics

Hi Braden,

the panos crashing is usually something related to your video card.  It might be something as simple as updating the drivers for your card or tweaking the settings in your control panel for the card so that it always runs in a high performance mode rather than defaulting to the intel chipset.

I would give the techs a call at 1-866-697-2020 and have them take a look at your machine to see what they can see.

Neil

I have the same issue…and I heard from support today it’s my fault because I shouldn’t put any decorative items from I cloud or SketchUp…which sounds really ridiculous. I also heard this program is for designing kitchen and bathrooms so I suppose to design only one room just with simple things ….

Hi Anna,

2020 is not an architectural software, meaning it is not designed to layout and then render an entire house for example.  A kitchen with an attached dining room should be fine.

We do not recommend using items from sketchup in your designs, especially if you are doing 360 panos because we do not create the sketchup files and if they are poorly done they can be very memory intensive.  a 360 pano is actually 6 full renderings that are then glued together by the software.  This is a memory intensive operation all on its own, if you add multiple items from sketchup you are more likely to exceed the memory allotment Windows assigned to 2020 and this will cause the software to fail.

Neil