Cloud Browser Not Loading

To Parent Forum

- June 29, 2023 at 5:13 pm #426356
  
  Matt Flanagan
  Participant
  
  For the past week or so I keep having a problem with my cloud browser not loading. It’s just a blank white screen. The only way to fix it, is if I restart my computer then it works, but it only works for a couple minutes then goes white again. Does anybody know how to fix this?
- July 2, 2023 at 11:59 am #426370
  
  Emily Smaczniak
  Participant
  
  I am also having the same issue! I cannot seem to find any fix for this.
- July 3, 2023 at 11:12 am #426372
  
  Kristopher Papaleo
  Participant
  
  Hi,
  
  This could be an issue with the clouds cache. I would suggest to clear the cloud cache using our Clear Cloud Cache application tool which could be downloaded from HERE.
  
  If clearing the cloud cache does not resolve the issue, please reach out to our support department by calling 1.866.697.2020.
  
  Regards,
  
  Kris
- November 7, 2023 at 5:03 pm #434260
  
  Michelle Burnette
  Participant
  
  I have version updated to the latest version of 13 and the cloud browser is empty. No catalogs. But if I click on the little book they all pull up on the list. But you cannot access any of them to put in a drawing.

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