Crashing When Using Item List

  • June 21, 2019 at 4:27 pm #241491
    Patty Steele

    Hi everyone!

    I’ve started having a ridiculous issue — every time I open the item list (by right clicking on the design), 20/20 freezes and crashes.

    Anyone else having this issue? It’s not a vendor catalog issue, because it’s happening on every design I do, regardless of vendor.

    I’m waiting for tech support, but I’ve been 5 in the queue for a long, long time — and have a client coming in soon!

  • June 25, 2019 at 5:12 pm #241654
    Neil Wilson
    2020 Moderator

    Hi Patty,

    That is usually caused by a Windows component not working properly.  Make sure all your Windows updates are complete and if it is still happening please give us another call at 1-866-697-2020 and a tech will be able to look into the issue.


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