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Dear 2020 Customer,
The maintenance has been successfully completed. March 25th, 2023, 2:23 PM (EST)
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Saturday, March 25, 2023, our service provider will be performing maintenance on their server.
Please be aware that during the period specified below, the sign into the application will not be possible.
EST: Saturday, March 25th, 2023, 10:30 AM – 13:30 PM
PDT: Saturday, March 25th, 2023, 07:30 AM – 10:30 AM
GMT: Saturday, March 25th, 2023, 02:30 PM – 05:30 PM
IST: Saturday, March 25th, 2023, 08:00 PM – 11:00 PM
NZDT: Sunday, March 26th, 2023, 03:30 AM – 06:30 AM
Estimated duration:
3 hours
The below recommendations will help ensure access to 2020 applications during this window.
Follow these steps before the update time window.
• Sign into the machine you plan to use before the update window
• Do not sign out of the program
• Close out of 2020 only by clicking on “X” located at the top right-hand side
• Ensure you do not have the Automatic Cloud logout preference enabled
o Design How to Turn Automatic Cloud Logout On/Off in 2020 Design
o Fusion How to Turn Automatic Cloud Logout On/Off in 2020 Fusion
Steps to open 2020 applications during the update time window
2020 Design
Version 11.9 and older
• Disable all internet connections both wired and wireless
• Open the 2020 Design application on the machine you last signed in to
Version 11.10 and higher
• Open the 2020 Design application on the machine you last signed in to
2020 Design Live
• Open the 2020 Design Live application on the machine you last signed in to
2020 Fusion Live
• Open the 2020 Fusion Live application on the machine you last signed in to
2020 Office Applications
• All 2020 Office applications and versions
• Disable all internet connections both wired and wireless
• Open the 2020 Office application on the machine you last signed in to
We apologize for the inconvenience. Thank you for your understanding.
2020 Customer Support
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