[Larry]

Hello,

I rolled out the latest and greatest Design version throughout my stores and all seemed well, besides a couple small issues(Random system hangs and manufacture product renderings not correct), but I’ve found a major issue for me, the Maintenance Tools ‘2020 Design Registry Reset’ no longer works?!

My users are utilizing the Windows ‘Standard User’ profiles but I’ve had it this way for prior versions and didn’t have the issue. When I run the executable it says it’s been reset but it really doesn’t do anything.

I need to use this feature quite often due to the programs notorious issues or user customizations that get out of control so I need to get this working. I contacted support and was provided a document from 2008 that states the permissions to give the program directory folder and registry keys but I’ve done this but to no avail. Is there updated documentation or a tech/developer that can assist?

Thanks in advance,
Larry

[Neil Wilson]

Hi Larry,

Have you tried just right clicking on the maintenance tools Icon and selecting run as administrator? I’m not sure it’ll work but it’s worth a try. 🙂  You can also try going in to the C:\Program Files (x86)\20-20 Technologies\Design\Bin\System folder and setting the compatibility on the maintenance tools application to Run as Admin.

Neil

[Mike Langensiepen]

On my system, regreset.exe was absent completely – it might be that Avira had detected regreset.exe as virus infected (it also did this for most of my Design versions) – Neil please take note.

I found the file on my V11.5.1 Virtual machine and used that. It works fine although I probably have it in the wrong location as it still won’t run from the menu. I have to run it manually.

In case this helps, I’ve uploaded it here:

http://www.ipprofessional.com.au/files/RegReset.ex1

Download it and change the name to RegReset.exe and run as administrator. This is at your own risk but it worked for me.

[Larry]

I Thank both of you gentleman very much for your prompt responses and input. I’ll address responses in order.

Neil,

If I simply try right clicking and Run as Administrator the Maintenance Tools window swiftly crashes saying that it has stopped working:

Problem Event Name: CLR20r3
Problem Signature 01: MaintenanceTools.exe
Problem Signature 02: 11.5.2.11
Problem Signature 03: 57aa4ad0
Problem Signature 04: mscorlib
Problem Signature 05: 4.6.1076.0
Problem Signature 06: 56d79fa2
Problem Signature 07: 157f
Problem Signature 08: 12e
Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Two application events are then logged to the system:

Log Name: Application
Source: .NET Runtime
Event ID: 1026

Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileSystemEnumerableIterator`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].AddSearchableDirsToStack(SearchData)
at System.IO.FileSystemEnumerableIterator`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
at System.Collections.Generic.List1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]..ctor(System.Collections.Generic.IEnumerable1<System.__Canon>)
at System.IO.DirectoryInfo.InternalGetFileSystemInfos(System.String, System.IO.SearchOption)
at System.IO.DirectoryInfo.GetFileSystemInfos(System.String, System.IO.SearchOption)
at MaintenanceTools.MainWindow.<InitTempFiles>b__0(System.Object, System.ComponentModel.DoWorkEventArgs)
at System.ComponentModel.BackgroundWorker.OnDoWork(System.ComponentModel.DoWorkEventArgs)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(System.Object)

Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileSystemEnumerableIterator`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].AddSearchableDirsToStack(SearchData)
at System.IO.FileSystemEnumerableIterator`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
at System.Collections.Generic.List1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]..ctor(System.Collections.Generic.IEnumerable1<System.__Canon>)
at System.IO.DirectoryInfo.InternalGetFileSystemInfos(System.String, System.IO.SearchOption)
at System.IO.DirectoryInfo.GetFileSystemInfos(System.String, System.IO.SearchOption)
at MaintenanceTools.MainWindow.<InitTempFiles>b__0(System.Object, System.ComponentModel.DoWorkEventArgs)
at System.ComponentModel.BackgroundWorker.OnDoWork(System.ComponentModel.DoWorkEventArgs)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(System.Object)

Application Error:
Event ID: 1000

Faulting application name: MaintenanceTools.exe, version: 11.5.2.11, time stamp: 0x57aa4ad0
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23455, time stamp: 0x573a5509
Exception code: 0xe0434352
Fault offset: 0x0000c54f
Faulting process id: 0x1550
Faulting application start time: 0x01d209dae99f3f13
Faulting application path: C:\Program Files (x86)\20-20 Technologies\Design\Bin\System\MaintenanceTools.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 27d37863-75ce-11e6-be0b-f8b156b1b38d

 

If I run the Maintenance Tools by holding shift and right clicking and using the Run as a different user and supply local admin credentials it will launch the Tools window, but still, the registry reset doesn’t work. i’ve tried both the the start menu shortcut and the executable living in the C:\Program Files (x86)\20-20 Technologies\Design\Bin\System directory.

I have found that if I use the run as a different user supplying admin credentials on the RegReset executable this works. There’s some sort of issue with permissions when using it in the maintnenace tools that doesn’t allow it to work. I just wish I knew where and what permissions to provide to get everything working.

To also make note, there’s some differences between Windows 10 Pro and Windows 7 Pro, the Windows 10 tools seems to work beautifully but not Win 7 clients..

 

Mike,

Thank you very much as I have found running the RegReset executable as a different user with administrator privledges it works! I did have this file after the installs and it lives in the: C:\Program Files (x86)\20-20 Technologies\Design\Bin\System directory