[Edith]

Dear 2020 Customer,

 

Wednesday, January 31st, 2024, we will be performing maintenance on our server.

Please note that this maintenance applies only to users who are on version 13.7 and above.

During the period specified below, the sign into the application will not be possible:

EST: Wednesday, January 31st, 2024, 03:00 AM – 06:00 AM
PDT: Wednesday, January 31st, 2024, 12:00 AM – 03:00 AM
GMT: Wednesday, January 31st, 2024, 08:00 AM – 11:00 AM
IST: Wednesday, January 31st, 2024, 01:30 PM – 04:30 PM
NZDT: Wednesday, January 31st, 2024, 09:00 PM – Thursday, February 1st, 2024, 12:00 AM

Estimated duration:

3 hours

The below recommendations will help ensure access to 2020 applications during this window.

Follow these steps before the update time window.
• Sign into the machine you plan to use before the update window
• Do not sign out of the program
• Close out of 2020 only by clicking on “X” located at the top right-hand side
• Ensure you do not have the Automatic Cloud logout preference enabled
o Design How to Turn Automatic Cloud Logout On/Off in 2020 Design

Steps to open 2020 applications during the update time window

2020 Design Live
• Open the 2020 Design Live application on the machine you last signed in to
2020 Fusion Live
• Open the 2020 Fusion Live application on the machine you last signed in to
2020 Office Applications
• All 2020 Office applications and versions
• Disable all internet connections both wired and wireless
• Open the 2020 Office application on the machine you last signed in to

We appreciate your patience as we strive to meet your professional needs.

2020 Customer Support