2020 Customer Superior Cabinets Continues to Reap Rewards of Bold Changes

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Superior Cabinets is one of Western Canada’s leading manufacturers and suppliers of dream kitchens with a long-held and well-earned reputation for fine quality products, outstanding customer service and dedication to employee success.

Despite the economic downturn a few years ago, Superior Cabinets, a recent recipient of the 2014 BDC Entrepreneurial Resiliency Award, had the transformative vision for revenue expansion, building scalability and changing the customer experience. With a clear understanding that manual processes were eating up resources and inhibiting growth, Superior Cabinets teamed up with 2020—leading provider of applications and enterprise solutions dedicated to interior design, space planning and furniture manufacturing—to streamline their manufacturing processes, put the focus on their customer needs and give them a competitive edge.

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The decision to transform was made 5 years ago. Though recovering from the recession took longer than expected and each year brings continuous cost pressures, Superior Cabinets has been able to focus on the top line growth with sales up over 25% since 2012, opened three 3 new retail locations bringing the total to 6 and increase their product portfolio. They have also reduced costs by 25%, reduced order processing resources by more than 80%, and reduced the number of systems in use from 18 to 2.  The difference has been startling. In 2008, for example, it took 400 people to produce and install 25 kitchens a day, with a 16-week turnaround. “Today it takes 300 people and we install it in six weeks, guaranteed,” says Hodson.

The transformation was a true team effort that required the commitment of everyone at Superior Cabinets. Solutions from 2020 also had a significant impact on achieving these ends. 2020 Insight, a manufacturing operation management solutions has been developed specifically for furniture manufacturers to connect processes and create a seamless flow of information from sales order to installation—optimizing every step of the operation. “2020 played a role in building the scalability of Superior Cabinets so we could grow without adding non value-added cost. Our processes are better and our technology is leading edge,” Hodson says.

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